Under law or in accordance with the prescribed practice, any consumer forum can award damages more than what are sought by a complainant especially in the case when he/she is entitled for more.
A consumer forum is not obliged to restrict its award of compensation to the amount sought by a complainant, the Delhi State Consumer Commission said while dismissing ICICI bank's appeals challenging a district forum's orders on a complaint by a city resident. In another incident, water connection to any consumer is essential and civic corporation cannot abruptly cut it off, ruled Thane District Consumer Redressel Forum. Following the complaint the forum asked Mira-Bhayander Municipal Corporation to restore the water connection to the Bhayander-based Sai Anusuya cooperative housing society within 72 hours.