A Delhi consumer forum has ruled that a bank closing its customer's account without serving him notice seeking his various particulars as per the banking sector's Know Your Customer (KYC) norms is liable to be held guilty of rendering deficient service.
Delhi's Central District Consumer Disputes Redressal Forum, headed by BB Chaudhary, President, gave the ruling while holding the Karol Bagh branch of the State Bank of Bikaner & Jaipur guilty of rendering deficient service to one of its customers, whose bank account it had closed without serving a due notice to him, seeking his particulars.
It also asked the bank to pay Rs 15,000 as compensation within 30 days to complainant R N Prabhakar, a lawyer, for causing "harassment, pain and mental agony" to him.
